Meter Reading

Step One

Locate your meter box, generally found towards the front of a property, near the street. The box is typically in a direct line with the main outside faucet. It is housed in a concrete box usually marked "water". Remove the lid by using a tool such as a large screwdriver. Insert the tool into one of the holes and pry the lid off.

Step Two

Identify your type of meter

Step Three

  • Neptune Meter 
    • The Neptune meter display is solar powered so once the lid is open, give it a minute or so to let the display power on. The first series of numbers that comes up will be the current reading. It will appear like below.
    • Neptune Display 1
    • The next series of numbers that will appear will be the current water usage rate. With everything off in the home, no water being used, the display will appear like below. 
    • Neptune Display 2
  • Master Meter and Sensus Meters (Touch Read/Manual Meters)
    • Once you open the meter box lid, lift the protective cap on the meter. On the face of the meter, there is a large dial and a display of numbers. For the residential meter, each rotation of the dial measures 10 gallons. Read the number display from left to right. Be sure to include the stationary zero. This is your meter reading.

Step Four

Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem.

Neptune Meter

Neptune Meter pictured above

Master Meter

Master Meter pictured above