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1. How could I have used this much water?

You could possibly have a leaky toilet or faucet that’s difficult to detect. Just call the office at 830-914-2330 and we’ll work with you to solve the problem.

2. What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office at 830-914-2330 and report low pressure for your area.

3. Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.

4. What chemicals does our utility district add to the water?

Only chemicals that are approved by the National Safety Foundation for the treatment of drinking water.

5. My water tastes, looks, and smells funny. Is it safe to drink?

GVSUD WATER SOURCES AND QUALITY FAQ’s

The Green Valley Special Utility District’s (GVSUD) goal and responsibility is to provide you safe and reliable drinking water. Our drinking water is obtained from surface and ground water sources. Our ground water comes from local aquifers. Our surface water comes from the Guadalupe River.

Most GVSUD customers receive a blend of surface water and groundwater. As drought restrictions limit the amount of groundwater available to GVSUD customers, a larger portion of the drinking water is sourced from surface water.

Drinking Water Taste and Smell

GVSUD’s surface water source is the Guadalupe River at Lake Dunlap. Lakes often see an increase in algae blooms when there is warmth and direct sunlight. Algae blooms in our lake create geosmin and MIB (2-methyl isoborneol). Geosmin and MIB are naturally-occurring compounds and are not harmful, but can give the water a musty or earthy taste and smell.

Is the Water Quality Affected?

The District’s drinking water continues to meet or exceed all Federal and State standards and is safe. Water experts will continue to monitor and test the water.

How long will the taste and odor last?

The algae bloom is a seasonal event. Since geosmin and MIB are naturally-occurring, they will diminish in the water supply with time and weather changes.

Can the taste and smell be reduced at home?

To make the water taste better, try chilling it, adding ice cubes, a slice of lemon, or a few drops of lemon juice. Additionally, home water filtration systems that contain carbon may help.

Further Information

Texas Water Resources Institute

The Texas Water Resources Institute has published a great article on water taste at: https://twri.tamu.edu/news/2021/august/water-s-taste-reflects-its-journey-to-the-tap/.

GVSUD Customer Service

If you have concerns about the quality of your water, please contact GVSUD at 830.914.2330.

6. Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. Caution: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner’s manual to keep from being hurt and or damaging the water heater.

7. Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office at 830-914-2330 and we will help you solve the problem.