ALERTS

GVSUD Customer,

You will notice a new look for your bill as we have upgraded to a new billing software as of August 24, 2018.  Please note you have been assigned a new account number and a tenant number in this format:

Acct #    12345.00      Tenant #  98         Example 12345.00 98

If paying with your credit card via phone we have a new number for English 1-877-209-8440 for Spanish 1-888-626-9064.  Please have your new account and tenant number to make the payment. 

When paying online with credit card or ACH you will also need your need account and tenant number.  Example Account Number 12345.00 Tenant Number 98.   If you cannot locate the numbers on your bill, please call our office and we will be happy to assist you.  

If you had a previous online profile an email was sent out to you on Tuesday, August 21st with a temporary password.  You will not need to create an account you will login with your emaill address and temporary password.

If you would like to receive your bill via e-mail please visit this link Green Valley SUD Customer Account Login to create an account.   This link can also be reached under the BILL PAYMENT Tab, Pay Your Bill Now.  When creating your account, you will need your account and tenant number.  You have the ability to view your bills, view water usage and payment history.  Other options are updating your telephone number, and email address.   If you have more than one service location they can be combined to your profile you will need the account and tenant number for each service location, along with changing the option on how you like to receive your bill via mail, email or both.

If you should have any questions, please call our office during normal business hour Monday through Friday 8:00am to 5:00pm. 

Drive Thru and Lobby Closure

Green Valley SUD has closed the drive through effective Thursday April 2, 2020. You can use the night drop along with the IVR Payment Line and Online Payment Portal to make a payment. As our lobby is closed, we will not be accepting cash payments since we cannot provide receipts or change at this time. If you need to discuss your account, or business concerns you can call the office at 830-914-2330. We can also be reached via email at customerservice@gvsud.org . To assist you with the quickest response time possible please limit your calls to emergency situations.  As we are still working with limited staff wait times may be longer than normal or the phone lines may be ring busy.

If you are a new customer and need to set up service, we will be accepting those applications online only.  If you do not have access to a printer, you are able to pick up a Customer Service Application Packet by the Night Drop at the office.  At this time New Applications are still required to provide the necessary documentation to set up water service.  

We appreciate your patience and understanding during these times.  We are doing our best to protect our community and employees against the spread of COVID-19.   Stay safe and heathy.  Any future updates will be posted on our website.

You can view the full statement by clicking the link below.

https://www.gvsud.org/recent-news