Payment and Disconnection Day Notification
August 09, 2019
Bill Due Dates and Lock Schedule
Our current Disconnection Policy is to disconnect all delinquent accounts 10 days after the 11th of each month. Starting August 2019, we have made a temporary change, in hopes to better serve our customers. Please notate the adjustments below. Our normal disconnection schedule will resume for the bills due on January 10, 2020.
August 10, 2019 – Bills Due (night drop available – credit/debit card payments accepted via automated telephone line and website)
August 12, 2019 – Late fee assessed to accounts – Late notices mailed and emailed to customers.
August 13, 2019 – Delinquent/Past Due phone call notifications sent.
August 23, 2019 – Disconnection phone notifications sent.
August 30, 2019 – Last Day to make payment to avoid disconnection.
September 2, 2019 – Office closed for Labor Day Holiday
September 3, 2019 – Disconnection Day – Disconnection crews are dispatched by 8:30 a.m., to any account that has a past due balance. There is a $35.00 fee for the crew being dispatched plus a $35.00 unlock fee. The $70.00 reconnection fee plus the total past due balance on the account is due before water services will be restored.