To serve you better, we’ve assembled a list of our customers’ most frequently asked questions. If you don’t find your answer here, feel free to contact us.
You could possibly have a leaky toilet or faucet that’s difficult to detect. Just call the office at 830-914-2330 and we’ll work with you to solve the problem.
Check your meter and the surrounding area for possible leaks. Next, call our office at 830-914-2330 and report low pressure for your area.
A repair could have been completed recently allowing air to enter the line, causing the milky look.
Only chemicals that are approved by the National Safety Foundation for the treatment of drinking water.
GVSUD WATER SOURCES AND QUALITY FAQ’s
The Green Valley Special Utility District’s (GVSUD) goal and responsibility is to provide you safe and reliable drinking water. Our drinking water is obtained from surface and ground water sources. Our ground water comes from local aquifers. Our surface water comes from the Guadalupe River.
Most GVSUD customers receive a blend of surface water and groundwater. As drought restrictions limit the amount of groundwater available to GVSUD customers, a larger portion of the drinking water is sourced from surface water.
Drinking Water Taste and Smell
GVSUD’s surface water source is the Guadalupe River at Lake Dunlap. Lakes often see an increase in algae blooms when there is warmth and direct sunlight. Algae blooms in our lake create geosmin and MIB (2-methyl isoborneol). Geosmin and MIB are naturally-occurring compounds and are not harmful, but can give the water a musty or earthy taste and smell.
Take a look at our Algae Bloom Flyer here.
Is the Water Quality Affected?
The District’s drinking water continues to meet or exceed all Federal and State standards and is safe. Water experts will continue to monitor and test the water.
How long will the taste and odor last?
The algae bloom is a seasonal event. Since geosmin and MIB are naturally-occurring, they will diminish in the water supply with time and weather changes.
Can the taste and smell be reduced at home?
To make the water taste better, try chilling it, adding ice cubes, a slice of lemon, or a few drops of lemon juice. Additionally, home water filtration systems that contain carbon may help.
Further Information
Texas Water Resources Institute
The Texas Water Resources Institute has published a great article on water taste at: https://twri.tamu.edu/news/2021/august/water-s-taste-reflects-its-journey-to-the-tap/.
GVSUD Customer Service
If you have concerns about the quality of your water, please contact GVSUD at 830.914.2330.
Most likely your water heater needs to be flushed. Caution: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner’s manual to keep from being hurt and or damaging the water heater.
We may have received it after the due date or we may not have received it at all. Call our office at 830-914-2330 and we will help you solve the problem.